Overall, active claimants increased their engagement in the labour market by increasing their incomes, reducing the frequency of employment, and reducing their dependence on public income support (use of EI and social assistance). The Ministry of Continuing Education and Skills Development reviews and approves applications. The ministry is responsible for managing Second Career`s participation agreements, which include tracking individuals` progress and financial activities. The frequency of monitoring depends on the duration of the training program. Service providers do not stay in touch with most participants during the training, but follow people who have challenges. Some key informants reported that they conducted monthly or once-per-semester follow-ups with participants during the training. . . .